RETURN AND EXCHANGE
In accordance with the legal provisions in force (Article L121-20 and following of
the Consumer Code), you have a legal period of 14 days from the receipt of your
products to exercise your right of withdrawal from Matriarkat without having to
justify the reasons or to pay penalties. In case of exercise of the right of withdrawal
(refund request) within the above mentioned time limit for the entire order, only the
price due or products purchased and initial shipping costs based on the rate of the
chosen shipper, during your order, will be refunded. The costs of returns are your
responsibility. Except in case of lack of conformity of the article and manufacturing
defect, Matriarkat, bears the cost of return.
In case of return of only part of the order, only the price due or products purchased
will be refunded. The refund of initial postage is not supported. Return costs are
your responsibility. The refund will be made as soon as possible and at the latest
within 30 days in your bank account, your Paypal account or the method of
payment chosen during your order.
Matriarkat does not support the costs of returns or exchanges.
Products can only be returned within 14 days after receipt.
GUARANTEES AND RESPONSIBILITIES
All our products benefit from the legal guarantee scheme, provided that the use was normal and
that the care instructions were followed.
Article L211-4 of the Consumer Code, The seller is required to deliver goods in conformity with
the contract and is liable for any lack of conformity existing at the time of delivery. It also responds
to any lack of conformity resulting from the packaging, the assembly or installation instructions
when this one has been charged to it by the contractor or has been carried out under its
Article L211-5 of the Consumer Code, to be in conformity with the contract, the property must:
1. Be fit for the usually expected use of a similar good and, where appropriate:
• Correspond to the description given by the seller and possess the qualities that he has presented
to the buyer as a sample or model;
• Present the qualities that a buyer can legitimately expect in view of the public statements made
by the seller, by the producer or his representative, particularly in advertising or labelling;
2. Or have the characteristics defined by a mutual agreement by the parties or be fit for any special
purpose sought by the buyer, made known to the seller and that the latter has accepted.
Article L211-9 of the Consumer Code In case of lack of conformity, the buyer chooses between
repair and replacement of the goods.
However, the seller may not proceed according to the choice of the buyer if this choice entails a
cost obviously disproportionate with respect to the other modality, taking into account the value of
the good or the importance of the defect. He is then obliged to proceed, unless it is impossible,
according to the method not chosen by the buyer.
Article L211-10 of the Consumer Code, If the repair and replacement of the good are impossible,
the buyer can return the property and be refunded the price or keep the good and get a part of the
The same faculty is open to him:
1. If the solution requested, proposed or agreed pursuant to Article L. 211-9 cannot be
implemented within one month of the buyer's claim.
2. Or if this solution cannot be done without major inconvenience for the latter given the nature
of the good and the use he seeks.
The resolution of the sale can not, however, be pronounced if the lack of conformity is minor.
Article L211-11 of the Consumer Code, The provisions of Articles L.211-9 and L.211-10 are
applied without any cost to the Purchaser.
These same provisions do not prevent the award of damages and interests.
Article L211-12 of the Consumer Code, The action resulting from the lack of conformity is timebarred by two years from the delivery of the good.
Article 1641 of the Civil Code, The seller is bound by the warranty due to hidden defects of the
item sold which render it unfit for the use for which it is intended, or which diminish so much of its
use, that the buyer would not have acquired it, or would have given a lower price, had he known
Article 1648 paragraph 1 of the Civil Code, The action resulting from latent defects must be
brought by the purchaser within two years of the discovery of the defect.